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Help Center

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How to post a job and get quotations?

Clients can post job requests through the Freehunter website. Usually it takes around 30 minutes for us to assess and approve the job post, and it will instantly notify the Freelancers of the corresponding industry once it is published.

The Freelancers who are interested in the job will submit a reply, and an email notification will be sent to the client. We recommend this method to clients who urgently need a Freelancer.

(Please go to the header → “Get a quote” → Fill in the information and create an account

or

Go to the header → “Jobs” → “Post a Job for FREE” → Fill in the information and create an account)

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How to find and contact a Freelancer?

You can use the search function to look for Freelancers whom you are interested in, and send a message or job invitation instantly to the Freelancer to discuss more. We recommend this method to clients who want to discuss in detail or would like to invite specific Freelancers.

(Please go to header → Click on the magnifier and input the search information

or

Go to header → Click on “Freelancer” → Choose your preferred Freelancer’s industries or job categories, preferred skills and location → Click on the preferred Freelancer’s profile page to view their works and other information → Start communicating with the Freelancer with the Chatroom function at the bottom right corner of the page)

You can also get more information about the pricing and quotation of different industries by reading our Price Guide Blogs.

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How to check the job status?

Please go to the top right corner of our webpage, click on your profile picture and select ” Job Dashboard ” → choose “Posted” and you can see whether your job is “Waiting for approval” or “Job Closed”, if there is no status shown, that means your job is published successfully. It usually takes us around 30 minutes to finish the assessment process.

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How do I negotiate with a Freelancer?

Freelancer will reply to the job you posted with quotation and some other details. To view the applicants and their replies, please go to the top right corner of our webpage, click on your profile picture and select “Job Dashboard” → “Posted”→ Click on the job post → Click “Send Request” to contact the Freelancer or click “View Profile” to see their portfolio and other information.

or

Notification → “Job” → Enter chatroom to contact the Freelancer

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How to cancel or close the job?

Please go to the top right corner of our webpager, click on your profile picture and select “Job Dashboard”, “Posted” → “Cancel this job”

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How do I pay the Freelancers?

The mission of Freehunter is to provide a network for connecting clients and the Freelancers easily, instead of serving as a traditional intermediary platform. Therefore, we do not charge our clients any form of fees for browsing and contacting Freelancers. For fee and payment method, clients may discuss with Freelancers directly and pay according to the final agreement made by both parties.

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Is there a limit on the number of Freelancers that I can contact?

In order to protect our Freelancers' privacy and prevent spam messages, each client can contact up to 10 Freelancers each day, and up to 20 Freelancers per week.

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How can I obtain proof of a transaction such as invoice and receipt?

Clients may request proof of transaction directly from the Freelancer if possible. At the moment, Freehunter does not provide any proof of transaction or billing template. Clients and Freelancers shall discuss the matter before starting the project.

*Since we received positive feedback from our users on adding the billing template function, we will consider its possibility for the convenience of both parties.

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What should I do if I find the service provided by the Freelancer sub-standard or not ideal?

In order to protect the interest of both the client and the Freelancer, Freehunter recommends both parties to discuss thoroughly and confirm job details before starting the project. Taking graphic design service as an example, both parties should agree on the following details, eg. the style of the design, date of completion, number of edits included, etc.

* Freehunter does not interfere in any project between clients and Freelancers, and does not provide any mediation service.

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How do I give a review to a Freelancer?

Please go to the profile page of the Freelancer → click the “+” button in the “Recommendation” section→ write a review and submit for approval.

For a detailed tutorial, please read our “New User (Client) Tutorial” blog.

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What features are available for free users?

Every free user can publish a profile, create a portfolio, connect with other users and get one job reply quota and receive message quota each month.

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How to get jobs?

Please go to header and select “Jobs” → Click on the job that you would like to apply → submit your quotation and other information→ wait for the client to choose a suitable applicant

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How to check the job status?

Please go to the top right corner of our webpage, click on your profile picture and select “Job Dashboard” → “Replied” → Click on the job that you would like to check → Check out the client activity log

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How should I work with the client?

In order to protect the interest of both the Freelancer and the client, Freehunter recommends both parties to discuss and confirm job details thoroughly before starting the project. Taking graphic design service as an example, both parties should agree on the following details, eg. the style of the design, date of completion, number of edits included, etc.

* Freehunter does not interfere in any project between the Freelancers and clients, and does not provide any mediation service.

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How to avoid replying to closed jobs?

Clients will close the job after finding the suitable candidate, and the most updated job status will be shown on the job details.

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As a Freelancer, can I contact Freelancers from different industries?

Freehunter strives to promote knowledge exchange and interactions in the local creative industry. Therefore, we absolutely encourage our Freelancers to interact with each other. You can send messages to Freelancers from different industries for chats or even to discuss possible collaborations.

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How to avoid receiving spam messages?

If any user suspects an abuse of the messaging function, such as sending spam messages, or any messages containing malicious, discriminatory or harassing content, please contact our team immediately.

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How to publish a profile?

Please go to the top right corner of our webpager, click on your profile picture and select “Create Profile”→ Choose your job category → Fill in your information and upload your profile picture, profile banner and works → “Publish”

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How to edit my profile?

Please go to the top right corner of our webpager, click on your profile picture and select “My Account”→ “My Page” → Click on your profile to start editing.

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Can I have more than one profile?

Yes, as we understand that some Freelancers may possess more than one creative skill, therefore Freelancers can create relevant profiles for their skills. For example, a Freelancer can have two profiles as a photographer and a designer

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How to upload my work?

Please go to the top right corner of our webpager, click on your profile picture and select “My Account”→ “My Page” → Click on your profile → Upload file

*Upload format and requirement:

  • Photo: Please upload jpeg, png or gif file, pdf files are not supported for now.
  • Video: Please upload Youtube, Facebook or Vimeo links. Each link has to be an individual video instead of a playlist.
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How can I make sure my profile will be seen?

The search page is the most frequently visited page for clients, making the ranking of profiles important. The algorithm of the search page is determined by numerous factors such as the following:

  • The completion of the profile and the overall appeal
  • Profile views and browsing session.

Freelancers can improve their profiles through making the profiles more complete and appealing , such as uploading work experience and more works. Sharing the link of one’s profile to other social media also makes a great way to help increase the views of the profile.

Also, our Profile Ad is the perfect tool to help you boost your profile’s exposure and enhance your profile performance with accurate data. Please visit our Profile Ad page to know more.

For a detailed tutorial, please read our Profile Blog.

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Why should I upgrade to Premium?

With Premium membership, instead of waiting for job invitations from clients, you will be able to freely submit replies to job requests, increasing your chance of successfully landing jobs.

Also, you will be able to enjoy features that are exclusive to premium users, such as job dashboard, instant notifications of new job requests and other Freehunter's partner benefits.

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How does Premium Plan work?

All the paid plans on Freehunter are subscription plans. If we do not receive a cancellation request before the settlement date, the selected plan will be auto-renewed by our system.

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Is there any free plan on Freehunter?

All our free users can enjoy some of our services like one job reply quota per month, publishing profile and creating portfolio, etc.

In order to provide all users with a more comprehensive experience, we offer a 7 days free trial period of our Premium Plus plan so users can try out all the features for free. If we do not receive a cancellation request before the end of the free trial, our system will automatically and officially upgrade the plan for you.

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How to change my Premium plan?

You can change your premium membership at any time. To change your plan, please first cancel your current plan and then re-purchase a new one. The new plan will take effect automatically after the current plan expires.

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How to cancel my Premium Plan?

You can cancel your Premium Plan and continue to enjoy the features until your plan expires. If you cancel your Premium Plan before the end of the 7 days free trial, no payment will be issued but the Premium services will be stopped immediately. Of course, you may purchase the Premium Plan again anytime.

To cancel your plan, please go to `My Account` and choose `Subscription`, then click on the `Cancel Plan` button.

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Can I request a refund for Premium Plan?

Freehunter will send an email to remind users about the upcoming auto-payment event of Premium Plan 24 hours before charging for the first time, so please confirm that you have received the notification email from Freehunter and marked them as [important mail].

As the reminder email does not serve as an official notice, if we do not receive a cancellation request before the end of the free trial or the settlement date, the payment will be processed by Freehunter automatically and it will be non-refundable under any circumstances.

Please visit our Premium Plan page to know more.

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What is Profile Ad?

Profile Ad is a tool for you to promote your personal brand.

Having Profile Ad means your profile will appear on various pages on our website including Homepage, Search Page, Blog Page, and Client’s Job Dashboard, which helps you boost your profile’s exposure and increase the chances of getting collaboration invitations.

In general, profiles are ranked on the Freelancer search page based on criteria, such as the quality and quantity of the works uploaded. But with Profile Ad, your profile will be prioritized on the Freelancer search page.

Please visit our Profile Ad page to learn more.

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How does Profile Ad works?

[Profile Ad] will take effect immediately after purchase, and a reminder email will be sent by Freehunter when the user’s profile reaches 80% of the impression limit. If we do not receive a cancellation request, Profile Ad will be auto-renewed and the payment will be charged automatically once your profile reaches the limit.

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I have more than one profile, how should I purchase Profile Ad?

If you have more than one profile, you can select the one you would like to promote when making the purchase. You may also select more than one profile and the amount will be calculated based on the number of profiles you selected.

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How can I check the performance of Profile Ad?

Please go to “My Account” and click “Profile Analytics”. There will be a data dashboard with graphs for users to check the Profile Ad performance.

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How to change or cancel the Profile Ad plan?

To cancel Profile Ad, please go to “My Account” and choose “Subscription”, then click on the “Cancel” button.

If you wish to upgrade or change the Profile Ad plan, please first cancel your current plan then purchase your preferred plan.

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Can I request a refund for Profile Ad?

[Profile Ad] will take effect immediately after purchase, and a reminder email will be sent by Freehunter before the user’s profile reaches its impression limit. Therefore, the [Profile Ad] is not refundable under any circumstances.

Please visit the Profile Ad page to learn more.

Beta testing of the Freehunter Mobile App was completed. We appreciate your helpful feedback and will be using your comments and suggestions to make improvements. Meanwhile, our website will remain fully functional, thank you!

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Problem has not been solved yet?

For further enquiries, technical issues or user feedback, please go to Contact Us to submit a contact form. Feel free to contact us directly by email ([email protected]) or phone (6813 1940) , thank you!

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